We take great care in how we handle your personal information. Please read our policy to find out what data we collect and why, how we use the information we collect and the choices you have. If you do have any questions, please get in touch.

Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your purchases. When you subscribe to our mailing list, you allow us to keep in touch with you so we can inform you of any developments we think would interest you, such as new product information. Through data collection, we can better understand your needs and preferences, so we can improve and serve you more effectively.

Who we are

Our website address is: https://www.northstardesign.co.uk

1. We will not collect or store any of your, or your customers, personal information unless it is permitted or required by applicable law.

2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

What personal data we collect and why we collect it

We collect information to provide, maintain, and improve our products and services. This can be as diverse as having a contact phone number to communicate with you, identifying any difficulties using our website, or finding out the products that customers would like to buy from us. See the list below regarding the information we collect, why we collect it, and the ways we use it.

Personal Information

When you place an order, we collect personal information which allows us to process it. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications on the status of your order, including any issues or delays with delivery, and we collect payment information to allow us to process your payment. We also retain your artwork to allow you to easily and quickly reorder items.

Where we have your permission, we will use your e-mail address to provide you with information on our products, services, promotions and special offers.

If you supply your email address, even if you do not place an order with us, we may hold your email in order to contact you in the future unless you specifically ask not to be contacted again. Your email and personal details are not passed onto 3rd parties.

We also store personally identifiable information to ensure a fair use policy, for example to monitor one-time use discount codes.

We collect data on purchases made with us for marketing purposes, such as market analysis, customer segmenting, and conducting research on statistical and testing information. We use this data to provide custom content that you are likely to find more interesting.

Information that is made available to third parties outside the European Union and Switzerland, including Cimpress group companies, only if such recipients that have agreed to comply with standard contractual clauses for the transfer of personal data as included in the EU Commission Decision of 5 February 2010 (2010/87/EC) if they are in countries that do not have an adequate level of personal data protection

Your Choices

You have the right to:

Access your information

Unsubscribe from our mailing list or withdraw any other type of consent

Request a copy of your personal information that we hold

Correct or update your information

Delete your personal information, or restrict how we use your information, unless we are legally obliged not to

Alter your personal information so you are not identifiable

Lodge a complaint with your local data protection authority

For more information on these rights, or to exercise any of them, please contact us on ideas@northstardesign.co.uk

Third-Parties

We will never sell your details to any third-party organisations.

We will only pass personal data to a third-party organisation in the following situations:

We will only pass personal data to a third-party organisation in the following situations:

To offer you the opportunity to purchase from us, for example digital advertising networks such as Google and Facebook.

To fulfil the delivery of products to you, for example courier companies.

To process credit or debit card payments, for example banking establishments.

What are cookies?

Cookies are text files containing small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used to gather essential information and help provide the user with a better experience.

Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.

Types of cookies

Our website uses different types of cookies:

Essential to site function cookies

These cookies allow you to browse the site, search for products and add items to the basket. They also remember your preferences, such as your log in details and language preferences. They are essential to ensure our website runs as you would expect.

Performance cookies

These cookies are used to collect anonymous information about how you use our website. They inform us of any error messages from web pages and allow us to improve our website.

Analytics Cookies

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Functional Cookies

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Advertisement

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

How we use cookies

We use cookies in the following ways:

To gather information which allows us to identify your platform and record sales so we may improve customer experience and identify issues on the site.

To ensure you are provided with correct and useful information during your visit to our site.

To allow you to add items to the basket and proceed through our checkout.

To collect data which allows us to improve our services based on purchases and site usage.

Contact Forms

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.